Your Plumbing Questions, Answered

Yes. Our team holds current licensing and cover across both water and gas trades, so you're protected for the whole job. That's part of why we hold NSW Plumbing Licence #292427C and keep it current on every callout.

Gas fitting in NSW has to be done by a licensed gas fitter, under strict compliance rules covering appliances, connections and leak safety. We only send appropriately licensed tradespeople for gas work, never a general plumber filling in.

Plumbing and drainage work in NSW must be done under a current plumbing licence, with work meeting the relevant Australian Standards for water supply, sanitary plumbing and drainage. We carry NSW Plumbing Licence #292427C for exactly that reason.

That's what the Lifetime Labour Warranty is for. If our labour on a job doesn't hold up, call us and we'll come back to put it right, no argument.

Yes. If a job ahead of yours runs long, our local team calls to keep you updated rather than leaving you guessing. We're open 24 hours, and it's always a real human picking up, ready to explain where things stand.

No, it's the same number day or night. Call (02) 9140 0159 any time and you'll reach the same local team, whether it's a Tuesday afternoon or 2am on a public holiday.

Just your address, a quick description of the problem, and whether water or gas is involved. That's usually enough for us to talk you through immediate safety steps and get someone dispatched.

It does. Submit it and our local team calls you back fast, day or night, to talk through the problem and arrange a visit. Most homeowners still find calling (02) 9140 0159 directly is quickest in a genuine emergency.

Yes. We'll put the fair, upfront price in writing before a single tool comes out of the van, and that's the price you pay.

Yes, our $0 Call Out Fee is real. You won't be charged just for having us assess the problem, and any offer like $65 off your first service applies on top of that.

Get in touch and our team can talk you through the payment options available for your job. Pricing stays fair and upfront either way, agreed before any work starts.

Annandale's heritage housing can mean trickier access, older galvanised pipework or original clay drainage, and we account for that honestly in the price we quote, not as a hidden surcharge sprung on you afterward.

Most of Annandale's homes went up before 1940, on narrow, tree-lined streets typical of the old Johnston estate. That means we see far more original clay drainage and galvanised pipework here than in newer suburbs, so our vans carry the gear for older systems as standard.

Yes. Much of Annandale sits on reactive shale-derived clay, which swells and shifts with rainfall and can crack or move older underground pipework over time, particularly around joints in original clay drainage.

Burst pipes and blocked drains top the list here, often tied to ageing galvanised water pipes or root intrusion into old clay sewer lines from the suburb's mature street trees. Hot water failures in older systems are common too.

Yes, in the low-lying pockets that feed those two creek lines on the way to Rozelle Bay. If your street sits in one of those spots, it's worth getting your stormwater and sewer connections checked ahead of the wetter months.